General Manager

Job description

Company Background

Staycity are currently looking for an experienced General Manager for our premium 4* Wilde by Staycity - Covent Garden property. We view this as a key role for both now and in the future. As we continue to grow, this General Manager will be considered as a key member of our London team to progress into more senior positions.

Staycity currently operates 3000 apartments over Dublin, The UK, France, Italy and Germany and our aim is to grow to 15000+ apartments over Europe by 2025 and to become the largest service apartment provider in Europe.

Wilde by Staycity - Covent Garden is London's premier aparthotel,  ideally located just off the Strand. The guest experience is at the focal point of everything we do at Staycity,

Main Responsibilities:

  • The General Manager will oversee and support with in all aspects of running the hotel, including front office, housekeeping, maintenance, administration, revenue and sales.
  • Monitor and action feedback received through guest satisfaction survey, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued.
  • Ensure that all departments operate within the quality standards set out in the SOP’s, monitoring and taking action to any feedback within a timely manner
  • Work in co-operation with other departments, developing and maintaining good working relationships with colleagues, ensuring that there is regular communication across the entire team.
  • Ability to take on project work and ad hoc duties as requested by the Regional GM and Head Office function
  • Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicating to the General Manager any shortcomings as soon as possible
  • Manage and motivate a team of direct reports on a daily basis.
  • Ensure the hotel complies with all legislation and Staycity requirements in regard to H&S and employment law.
  • Be focused on city/group KPI’s at all times, leading the team to deliver every period.

    Job requirements

    Person Specification:

    • You must be highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.
    • You will have good accountability and sales skills as well as an all-round management experience.
    • You should be a self-starter with attention to detail and a passion for customer service.
    • Having the ability to influence and inspire the team to drive the business forward is key.
    • You can demonstrate how you will have the ability to motivate, appraise, support and challenge to deliver performance on a daily basis.

    Experience & Qualifications:

    • Previous senior hotel management experience of at least 3 years in a fast-paced hotel/aparthotel environment is essential to deliver this role.
    • Working knowledge of H&S and employment law is desirable
    • No formal qualifications are essential, but you must be able to demonstrate a commitment to continuous learning