Operations Manager

Job description

The Role: Operations Manager

Company Background

Staycity are currently looking for an Operations Manager for our Wilde by Staycity - Covent Garden property.

Staycity currently operates 3000 apartments over Dublin, The UK, France, Italy and Germany and our aim is to grow to 15000+ apartments over Europe by 2025 and to become the largest service apartment provider in Europe.

Main Responsibilities:

  • Support the General Manager in all aspects of running the serviced apartments, including front office, housekeeping, maintenance, administration, revenue and sales
  • Monitor and action feedback received through guest satisfaction survey, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued.
  • Ensure that all departments operate within the quality standards set out in the SOP’s, monitoring and taking action to any feedback within a timely manner
  • Work in co-operation with other departments, developing and maintaining good working relationships with colleagues, ensuring that there is regular communication across the entire team.
  • Ability to take on project work and ad hoc duties as requested by the General Manager and Head Office function
  • Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicating to the General Manager any shortcomings as soon as possible
  • Manage and motivate a team of direct reports on a daily basis, deputising in the absence of the General Manager
  • Ensure the hotel complies with all legislation and Staycity requirements in regard to H&S and employment law
  • Be focused on city/group KPI’s at all times, leading the team to deliver every period.

    Job requirements

    Person Specification:

    • You must be highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.
    • You will have good accountability and sales skills as well as an all-round management experience.
    • You should be a self-starter with attention to detail and a passion for customer service.
    • Having the ability to influence and inspire the team to drive the business forward is key.
    • You can demonstrate how you will have the ability to motivate, appraise, support and challenge to deliver performance on a daily basis.

    Experience & Qualifications:

    • Previous management experience of at least 2 years in a fast-paced environment is essential to deliver this role
    • Working knowledge of H&S and employment law is desirable
    • No formal qualifications are essential, but you must be able to demonstrate a commitment to continuous learning